1. Shipping Coverage
- We currently only ship within the UK.
- We do not offer international shipping at this time.
2. Shipping Costs & Free Shipping
- Orders over £100 qualify for free standard shipping.
- Orders below £100 will be subject to a standard shipping fee, calculated at checkout.
3. Delivery Time
- Estimated delivery time is 2-7 business days from the date of order confirmation.
- We use reliable courier services to ensure timely delivery.
- Delivery times may vary due to unforeseen circumstances, including courier delays or extreme weather conditions.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking number (if applicable) via email.
- If you experience any issues with tracking your order, please contact our support team.
5. Failed Deliveries & Address Issues
- If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for resending the package.
- If the courier service is unable to deliver after multiple attempts, the package may be returned, and a refund (minus shipping fees) will be processed.
Return & Refund Policy
1. Return Eligibility
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original packaging, and in resalable condition.
- Certain items, such as perishable goods, personalized products, or clearance items, may not be eligible for return.
2. Return Process
- To initiate a return, contact our customer support team at [info@odinsales.mom] with your order details.
- Once your return request is approved, you will receive return instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Refunds will be processed within 5-7 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable, except in cases where the item is defective or incorrect.
4. Exchanges
- We offer exchanges for defective or incorrect items.
- If you need a different size or variant, you must return the original item and place a new order.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage.
- We will either replace the item or issue a full refund, including shipping costs.
6. Contact Information
For any questions regarding shipping or returns, please contact us:
- Email: info@odinsales.mom
- Address: 20 Wenlock Road, London, England, N1 7GU